We’re able to generate an MC³ score after reviewing the employee responses to 19 specific statements within the b-Heard survey. The My Manager factor consists of 2 core statements with an optional 10 additional statements to add into the b-Heard survey. These 12 statements are also included in the 19 MC³ statements, along with other statements from within the survey.

The reason for this difference is that by adding in additional statements about managers and using others from across the survey which the data analysis indicates are important, we can tease out the various aspects of the manager-employee relationship and provide the more detailed data that is available in MC³.

As we have added in additional statements to strengthen the model, MC³ has more statements than the My Manager factor alone.

Why is there a difference between these sets of statements?

Over a number of years, our research has highlighted the significant impact that managers can have on improving and maintaining levels of engagement within organisations. We wanted to find a way to help managers maximise this impact by identifying the things that they can do to really make a difference to engagement within their organisations. We looked closely at the survey and identified several statements that could be directly influenced by managers. This included the statements in the My Manager factor but also other statements from across the survey that could be influenced by managers.

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